Technical
Support FAQ
Trouble Shooting FAQ
Technical Support FAQ
What are the new features in NextVIEW
Advisor 5.1?
NextVIEW Advisor 5.1 has many new features like marketwatch,
quotes detail, spread calculator and new indicators.
Click here for more information.
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How do I download and Install nextview
advisor
You can go to the download page on our website and
save the file on your PC. To install, simply double-click
on the installation icon to begin installaion.
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Is there any User Manual I can refer
to?
Yes. The user manual can be either access from the
application by pressing the F1 key, or by accessing
the online help pages on our website.
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I have registered, downloaded
and installed NextVIEW Advisor. How do I get started?
You can begin using NextVIEW Advisor by double clicking
on the NextVIEW icon located on your desktop, key in
your username and password on the pop up window and
you will be able to access the software.
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What are the minimum requirements
for my PC to use your service?
NextVIEW services are compatible with most PC requirements.
Click here for more details.
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Can I access your service using a
Macintosh computer (iMac/Power Mac)?
No. NextVIEW Advisor currently only supports PC based
software.
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If I forget to log-off NextVIEW on
my PC at one location and then need to use NextVIEW
from another, will I still be able to use it?
You can call our customer hotline at (65) 6323-0118
to report the case and our customer support representatives
will be able to enable you to log-on in you new location.
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What is the best way to check my
Internet Connection??
Use a Ping to determine if you can connect to a certain
server or webpage. To perform a Ping, open your DOS
or Command Prompt.
At the cursor, type “ping be.whatz.net”,
then press Enter. Your results will show the speed you
were able to connect at or if you Timed Out (not able
to connect).
Trace Route
You can also use a Trace route to determine how fast
you can connect to our server. To perform a Trace route,
open your DOS or Command prompt, type “tracert
be.whatz.net”, then press Enter. You can send
us any connection issues you may have with the details
of your trace route.
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Can I access NextVIEW’s service
through PROXY SERVER or FIREWALL?
Yes, but you will need specific settings to the proxy
server or firewall. You can call our customer hotline
at (65) 6323-0118 or e-mail us at support@thenextview.com
if you use specific configurations.
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When I install NextVIEW in another
location, when I log on will I be able to access the
layouts and other files I've saved?
Yes. If you save your workspace onto our server, you
will be able to retrieve the layout and other information
when you log in from another location.
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What if I accidentally change my
workspace layout and details permanently, or lost my
work in the software?
You can call our customer hotline at (65) 6323-0118
to report the case and our customer support representatives
will be able to retrieve up to 7 days of your work if
you had saved it on the NextVIEW server.
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Can I view NextVIEW Advisor using
more than one monitor?
Yes. One thing that more and more of our users are
doing, is setting up multiple monitors on a single PC.
This way you can devote one screen to quotes and the
other to charts or our Marketwatch feature. We even
have users who have more than 2 monitors to give them
even more room for our program.
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Trouble Shooting FAQ
I cannot log on to NextVIEW Advisor
If you encounter problems when you are logging on
to NextVIEW Advisor, check for the following error messages:
Error
message: |
|
| 'Incorrect
Username/Password!' |
You
have keyed in an incorrect user name or password.
Be sure to check your password again. If you have
forgotten your username/ password, email to support@thenextview.com
or call our hotline.
|
| 'Your
account has expired! Please contact.....' |
You
have an account that has expired and we will need
your cooperation to activate it. If you are a
trial user, you can contact our sales team to
subscribe and activate NextVIEW’s Services.
If you are our current user, you can check your
NextVIEW Advisor account expiry by logging in
at our website Member's section. If your account
has expired, you may renew your NextVIEW Advisor
service by printing a subscription renewal form
from the Member section and send it to us through
mail or fax.
|
| 'Your
account is in use by another user. Please contact....'.
|
This
could be due to an unsuccessful logout. Please
try to login again 1 minute later. If this problem
persists, it means someone is using your username
and password to login. Please contact our customer
service representative at (65) 6323-0118 for assistance.
|
| 'Unable
to establish connection to some servers....'. |
Your
current connection to one or more of NextVIEW
servers are not available. Certain services will
be unavailable. Although it is possible to use
available services, users are advised not to save
their workspace.
|
| 'Cannot
find path to server. Please make sure....'. |
Please
make sure that your Internet connection is available.
If you are behind a Firewall, please check with
your Network Administrator to make sure that port
2106 is open. If you are using FREE Internet Access
provided by your local ISP, you may wish to check
with them on the availability of access via port
2106. Most of the Free Internet Access are meant
for surfing only.
|
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Why am I experiencing slow updates
on NextVIEW Advisor?
Slow Internet connection may cause the delay in the
real-time updates. If you are overseas, the problem
could also be caused by the bottle-neck of the International
Bandwidth. Perfrom a Trace Route to determine if this
is the cause. Another common cause is that your computer
may not meet our recommended system requirement for
NextVIEW Advisor.
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I cannot see the Chinese interface
when I select 'Chinese' under Client Configuration
If you select the “Chinese language” option
under client configuration, you will have to exit and
log in to the software again for the changes to take
place.
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Why are my charts taking a long time
to load?
Our charts are fully loaded onto your PC/Laptop the
first time you select it, and it will take a long time
if you have a slow internet connection. Selecting shorter
historical data settings of 1-3years will help to load
the chart to load faster as compared to a 15 years chart.
Go to <view>, <historical data settings>
under the quotes tab to change the historical data load
for each chart.
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Why does it display “The application
has performed an illegal operation”?
It means that the software has encountered an error
when running on the PC. You will need to exit the software
and log in again to use it.
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What does it mean when the message
“one or more servers not connected” is shown?
Missing content!!!
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